Customer Service: The Pulse That Drives Our Team

WE APPRECIATE YOU!

At LTI, customer service is not a department; it’s the very pulse that drives our team every day. Each interaction, each conversation, every single touchpoint with our customers is a chance to exemplify what we value most—our relationship with you, our customer.

Yes, we’re proud of our modern equipment and cutting-edge technology. We’re equally proud of our skilled professionals who deliver the best products the printing industry has to offer. We’re proud of our three decades of growth from a small pre-press company to a leader in  flexographic printing. But what we care about the most is the long and growing list of satisfied customers who return time and again for their printing needs.

At LTI, customer service is a way of life that goes beyond business hours and sales figures—a philosophy embraced by every member of our team, with a shared goal of making your experience exceptional.

Our team knows that happy customers are the lifeblood of our success, and we don’t leave that happiness to chance. We believe in forging genuine connections, taking time to listen, and providing tailored solutions that leave a lasting positive impression and get the job done for you. We are not satisfied with “good enough.” We are committed to exceeding expectations, knowing that every customer deserves a seamless, rewarding experience.

This approach is what makes the LTI advantage so powerful. For us, customer service is a distinguishing trait that sets us apart from our competitors. It’s our hallmark and a clear reason why so many customers choose us as their trusted partner. The LTI advantage is not simply about providing a product or service; it’s about ensuring every step of your journey with us feels meaningful. This dedication to customer satisfaction is ingrained in each team member, creating a unified, purpose-driven company culture where every individual understands the impact of a positive customer experience.

We go beyond answering questions and solving problems. We aim to create memorable experiences that our customers enjoy and feel confident sharing with others. This customer-centric culture empowers us to anticipate needs, innovate solutions, and respond with empathy.

Your LTI team recognizes that each customer is unique. We know that your challenges and requirements are distinct, and so is our approach to meeting them. Our team is dedicated to understanding your needs deeply and responding with agility and precision. The loyalty of our customers reflects the personal connection we foster with each one. They know they can count on us, not just to deliver quality but to stand beside them, ready to provide support whenever needed.

What truly makes LTI’s customer service stand out is our commitment to continuous improvement. We don’t just aim to meet today’s standards; we’re always looking ahead, refining our processes, and elevating our service levels to exceed expectations. Our team understands that customer satisfaction is a journey, not a destination. Each day presents new opportunities to serve better, to innovate, and to bring more value to our clients.

Choosing LTI means choosing a partner dedicated to excellence. That is our commitment and our promise—a promise that with us, you’ll experience a level of support and attentiveness that goes beyond mere satisfaction. We are here to help, to listen, and to ensure that every interaction with us reinforces your trust and confidence in our partnership.

At LTI, our mission is clear: to create an unparalleled customer experience that makes you feel valued, heard, and supported. It’s a mission that every team member embraces wholeheartedly. In an industry where so much can feel transactional, we’re proud to stand out as a team that cares deeply about each customer we serve. Let the LTI advantage be your advantage, where exceptional customer service is more than an expectation—it’s our way of life.

 


At LTI, we’re not just another printer, we’re your partners – and we have been for more than two decades. Our clients run the gamut of modern commerce – from consumer products to products to food and beverage, from health and beauty to apparel – and everything in between. Let us help you identify the best solution for your label, tags, and insert needs. Contact us today.

 

LTI  | FOCUSED ON YOU.