GO FOR THE WIN BY PRIORITIZING CUSTOMER SERVICE
Great customer service isn’t just a priority—it’s the foundation of success and growth. For decades, focusing on creating a winning experience for clients has driven achievements and established a reputation for quality and reliability. Every interaction is an opportunity to build trust, loyalty, and mutual success.
Welcoming Feedback—Even the Tough Kind
Unlike many companies that shy away from or dismiss customer feedback, it’s actively encouraged and valued. Research shows that for every 26 unhappy customers, only one will take the time to voice their concerns. The rest may silently walk away, leaving no opportunity to understand or improve. This silence represents a lost chance to grow.
Customer service expert Esteban Kolsky, CEO of ThinkJar, aptly describes feedback as “more valuable than gold.” The real threat to any organization, he explains, isn’t criticism—it’s indifference.
Turning Criticism into Growth
It’s natural to prefer praise over critique. Positive feedback is affirming and rewarding, and it’s always appreciated. However, praise alone doesn’t foster the same level of growth or innovation that constructive criticism can inspire.
When someone takes the time to share a less-than-ideal experience, they’re doing something extraordinary. They’ve chosen to be one of the few who care enough to give honest feedback. This act demonstrates their belief in the potential to do better, which is a gift that should never be taken for granted.
A Commitment to Continuous Improvement
Every piece of feedback is a chance to improve products, services, and relationships. Ignoring concerns or failing to act on feedback isn’t just a missed opportunity—it’s a disservice to those who cared enough to share.
Listening to and acting on feedback is more than good customer service—it’s a commitment to being better every day. Whether it’s a suggestion for improvement, a report of a challenge, or even a complaint, each interaction provides an opportunity to align more closely with the needs of the people being served.
Feedback—positive or critical—is a gift. At LTI, we embrace it as a path to continual growth and excellence.
At LTI, we’re not just another printer, we’re your partner – and we have been for more than two decades. Our clients run the gamut of modern commerce – from consumer products to products to food and beverage, from health and beauty to apparel – and everything in between. Let us help you identify the best solution for your label, tags, and insert needs. Contact us today.