At LTI, we are in the business of shaping brands—making yours stand out and creating a level of trust and reliability that endears you to your customers.
To do our job, we start with a fundamental tenet of success: Providing excellent customer service. We fully subscribe to the advice of famed poet Maya Angelou who said: “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
We strive to make sure that your interaction with LTI is a positive experience on every level. It is a central part of the LTI advantage that separates us from competitors in the marketplace and makes us the vendor of choice for so many satisfied customers.
At LTI, customer service is not a department; it is a way of life for every member of our team. Good customer service is our number one job. Yes, we are going to keep pace with the latest technology. Yes, we are going to deliver quality products—on time and at a competitive price. But our first order business is to make sure you, our customer, has a friend in the business and enjoys a good experience as you obtain the products you need.
That starts with building a good relationship and extends to maintaining consistent and open communications throughout the process. Good customer service means doing what you say, staying on track, meeting or exceeding expectations and avoiding surprises.
Good customer service is a win/win for you and us. You get the quality products you need—on time and within budget–from a vendor that values your business and shows it. We get a long-term, satisfied customer who gives us repeat business and tells others who may become our customers, too.
Being in the business of Shaping Brands means we start at home—with our own team–in implementing practices that work. Good customer service is at the heart of the values that create great brands.
At LTI, we’re not just another printer, we’re your partners – and we have been for almost five decades. Our clients run the gamut of modern commerce – from consumer products to food and beverage, from health and beauty to apparel – and everything in between. Let us help you identify the best solution for your graphic label needs.
CONTACT LTI Today. Let’s Get Started on Your Project.